Effective Date: 1-1-2025
9to5 Home Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it. By using our services or website, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Information: Details about service requests, work orders, property addresses, and project notes.
- Communication Records: SMS messages, emails, and call logs exchanged with vendors, contractors, and clients.
- Website Usage Data: Non-identifiable information such as IP address, browser type, and pages visited, collected for security and analytics purposes.
2. How We Use Information
We use the information we collect solely for business operations, including:
- Coordinating repairs, maintenance, and facility management services.
- Communicating with vendors, contractors, and service providers about work orders.
- Sending reminders, service confirmations, and updates regarding scheduled jobs.
- Maintaining records for billing, compliance, and service quality purposes.
- Improving our services and website functionality.
3. Sharing of Information
We respect your privacy and handle personal information responsibly.
- We do not sell, share, or rent personal information (including phone numbers) to third parties for marketing, advertising, or lead generation purposes.
- We may share information only when necessary to deliver services, such as providing a service address to a contractor assigned to the job.
- We may disclose information if required by law, regulation, or legal process.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. While no method of transmission over the Internet or electronic storage is 100% secure, we take precautions to minimize risks of unauthorized access, disclosure, or misuse.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes (such as maintaining service records).
6. Your Choices and Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Opt out of non-essential communications at any time.
To exercise your rights, please contact us using the information below.
7. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a minor, we will delete it promptly.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we update the policy, we will revise the “Effective Date” at the top of this page.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
support@9to5homeservices.com
469-389-0073